RETURN POLICY
Returns & Refunds Policy – imagankou.com
At imagankou.com, we strive to deliver high-quality products and ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy. Please review the details below to understand our return and refund procedures.
1. Eligibility for Returns and Refunds
You may be eligible for a return or refund under the following conditions:
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Defective or Damaged Products: If your item is defective, damaged, or exhibits manufacturing faults.
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Incorrect Items: If the product you received does not match what you ordered.
2. Return Timeframe
Return requests must be submitted within 30 days of receiving your order. Requests made after this period will not be accepted.
3. How to Initiate a Return
To begin the return process:
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Contact Us: Email imagankou@outlook.com with your order number, reason for the return, and clear photos of the item (if applicable).
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Wait for Review: Our support team will evaluate your request and provide you with the return address. If eligible, a return shipping label may also be issued.
4. Conditions for Accepting Returns
To be accepted for return, items must:
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Be in their original condition, including all labels, tags, and packaging.
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Show no signs of use, damage, or wear.
We reserve the right to decline any returns that do not meet these conditions.
5. Refund Process
Once we receive and inspect your return:
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A refund will be processed within 1–2 business days.
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Refunds are issued to your original payment method.
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Depending on your bank or card issuer, it may take 7–15 days for the funds to appear in your account.
6. Return Shipping Costs
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No processing fees apply to any returns.
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If the return is due to our mistake (e.g., incorrect or defective item), we will cover the full return shipping cost.
No processing fees apply to any returns.
If the return is due to our mistake (e.g., incorrect or defective item), we will cover the full return shipping cost.
7. Exchange Policy
If you would prefer an exchange instead of a refund:
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Indicate the desired size or model in your return email.
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Our team will assist you with the exchange process.
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No extra shipping or handling fees will be charged for exchanges.
8. Order Cancellation
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To cancel an order before it ships, contact us as soon as possible.
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Once the item has shipped, our standard return policy will apply.
To cancel an order before it ships, contact us as soon as possible.
Once the item has shipped, our standard return policy will apply.
9. Contact Information
If you need assistance or have questions about our return and refund policy, please don’t hesitate to reach out:
📧 Email: imagankou@outlook.com
📦 Return Address: 2029 W Shady Glen Ave, Phoenix, AZ 85023, United States
🕗 Operating Hours: Monday – Friday: 8:00 AM – 6:00 PM
📴 Closed: Saturday & Sunday