Returns & Refunds

At imagankou.com, we strive to offer our customers high-quality products. However, we understand that there may occasionally be circumstances that require you to return an item or request a refund for your purchase. If, for any reason, you are not fully satisfied with your purchase, we offer a convenient 30-day return policy. This means you have 30 days from the date of receiving your item to request a return. Return requests submitted after 30 days will not be considered.

This policy outlines the conditions for returning items and obtaining refunds for purchases made on our website.

Eligibility for Returns and Refunds:

· Defective Products: You are entitled to return an item or receive a refund if the product is damaged or defective. This includes manufacturing defects and quality issues.

· Wrong Product: If you receive an item that does not match what you ordered, we will facilitate a return or exchange.

Timeframe for Returns:

· You must inform us within 30 days of receiving the product about your intention to return it.

Return Process:

· To initiate a return, please contact our customer service team via email at imagankou@outlook.com. Provide your order number, the reason for the return, and relevant photos of the product if applicable.

· Our team will review your request and provide you with the return address, including a return shipping label if applicable.

Conditions for Returns:

· The item must be returned in its original condition, including all labels and original packaging.

· For safety and hygiene reasons, items must show no signs of use, damage, or wear. We reserve the right to reject returns if the product does not meet these conditions.

Refund Process: A refund will be processed within 1-2 business days after we confirm that the item matches the buyer's description. Refunds will be issued to the original payment method. Please note that it may take 7-15 days for the refund to reflect on your account, depending on your card issuer.

Return Shipping Costs: No additional processing fees will be charged for returns. If the return is due to our error, such as incorrect items or quality issues, we will provide a full refund, including return shipping costs.

Exchange: If you wish to exchange your item for a different size or model, please specify your preference when contacting us. We will guide you through the exchange process. No additional processing or shipping fees will apply for exchanges.

Cancellation:

· If you wish to cancel your order before it has been shipped, please contact us immediately. Once the product has been shipped, the standard return policy applies.

Contact Us:

· If you have questions or need further assistance regarding returns and refunds, please contact our customer service team at imagankou@outlook.com.

Note: imagankou.com reserves the right to update and modify this return and refund policy at any time. It is your responsibility to regularly check this policy for changes. Continued use of our website constitutes agreement to these policies.

Return Address: 2029 W SHADY GLEN AVE PHOENIX, AZ 85023 United States

Email: imagankou@outlook.com

Opening Hours: 8:00 AM – 6:00 PM, Saturday – Sunday: Closed