Returns & Refunds Policy of imagankou.com

At imagankou.com, we are committed to providing high-quality products and ensuring customer satisfaction. However, if you are not fully satisfied with your purchase, we offer a convenient 30-day return policy to address your concerns. Below is a detailed outline of our return and refund process.

Eligibility for Returns and Refunds

To qualify for a return or refund, the following conditions must be met:

• Defective Products: You may return an item or request a refund if the product is damaged, defective, or has manufacturing/quality issues.
• Wrong Product: If you receive an item that does not match your order, we will facilitate a return or exchange.

Timeframe for Returns

• You must inform us of your intention to return the product within 30 days of receiving it. Return requests submitted after this period will not be accepted.

Return Process

To initiate a return, follow these steps:

1. Contact Customer Service: Email us at imagankou@outlook.com with your order number, reason for the return, and relevant photos of the product (if applicable).
2. Review and Confirmation: Our team will review your request and provide you with the return address. A return shipping label may also be provided if applicable.

Conditions for Returns

• The item must be returned in its original condition, including all labels and original packaging.
• For safety and hygiene reasons, items must show no signs of use, damage, or wear.
• We reserve the right to reject returns if the product does not meet these conditions.

Refund Process

• Once we receive and confirm the returned item matches the buyer's description, a refund will be processed within 1-2 business days.
• Refunds will be issued to the original payment method. Please note that it may take 7-15 days for the refund to reflect on your account, depending on your card issuer.

Return Shipping Costs

• No additional processing fees will be charged for returns.
• If the return is due to our error (e.g., incorrect items or quality issues), we will provide a full refund, including return shipping costs.

Exchange Process

If you wish to exchange your item for a different size or model:

• Specify your preference when contacting us via email (imagankou@outlook.com).
• Our team will guide you through the exchange process.
• No additional processing or shipping fees will apply for exchanges.

Cancellation Policy

• If you wish to cancel your order before it has been shipped, please contact us immediately.
• Once the product has been shipped, the standard return policy applies.

Contact Us

If you have questions or need further assistance regarding returns and refunds, please reach out to our customer service team:

• Email: imagankou@outlook.com
• Return Address: 2029 W SHADY GLEN AVE, PHOENIX, AZ 85023, United States
• Opening Hours: 8:00 AM – 6:00 PM (Monday – Friday), Saturday – Sunday: Closed