Shipping Conditions at imagankou.com

At imagankou.com, we strive to provide a seamless and stress-free shopping experience by ensuring your orders are processed efficiently and delivered on time. We have partnered with trusted shipping providers such as FedEx, DHL, and UPS to ensure reliable delivery. Below is a detailed overview of our shipping policies and procedures.

1. Order Processing Time

1.1 Definition of Processing Time

The processing time refers to the period from when your order is placed until it is handed over to the shipping provider. During this time, we complete all necessary steps to prepare your order for shipment.

1.2 Standard Processing Procedure

• The majority of orders are shipped within 1-3 business days after payment confirmation.
• Orders placed over the weekend may experience slight delays due to modified workflows in the warehouse during weekends.

1.3 Operating Hours of Our Warehouse

• Our warehouse operates Monday through Friday during regular business hours.
• Public holidays are exceptions, but we make every effort to keep delivery times short and avoid delays, even during holiday periods.

2. Delivery Times for the Us

Orders shipped within the United States typically arrive within 5-15 business days (UTC/GMT -8:00). This timeframe includes both the processing time and the shipping time.

3. Shipping Costs

3.1 Free Shipping

• For orders with a total value exceeding $29, we offer free shipping.

3.2 Shipping Fee

• If the order value is below $29, a shipping fee of $3.99 will be charged. This fee covers the necessary costs involved in the shipping process.

4. Delivery Time Details

We aim to ship your orders from our warehouse as quickly as possible. Once your order has been shipped, you will receive an email confirming the shipment. This email will include all relevant information about your package's journey.

5. Changing the Delivery Address

• You can change the delivery address free of charge as long as we have not yet provided you with a tracking number.
• Once you inform us of the change, we will ensure that your order is delivered to the new address.

6. Order Tracking

6.1 For Registered Customers

If you are registered on imagankou.com, you can track your order, shipping status, and processing details in your personal account. This keeps you informed about the status of your order at all times.

6.2 For Non-Registered Customers

If you are not registered on our website, you can still track your order by entering your order ID and email address.

7. Order Cancellation

7.1 Cancellation Before Shipment

• If you wish to cancel your order before it is shipped, please contact us immediately.
• We do not charge any additional processing fees and will refund the full purchase price.

7.2 Cancellation After Shipment

• Once the product has been shipped, the standard return policy applies. This policy is designed to protect the interests of all parties involved.

8. Notes

8.1 Processing Days

• The processing day indicates when your package leaves the warehouse. From this point onward, your package begins its journey to you.

8.2 Transit Days

• Transit days refer to the time the shipping provider needs to deliver the product to you.
• The actual delivery time may vary due to shipping delays, weather conditions, or other unforeseen factors.

Contact Us

If you have any questions regarding shipping, please contact us at:

• Email: imagankou@outlook.com