SHIPPING POLICY
Shipping Conditions – imagankou.com
At imagankou.com, we are committed to ensuring a smooth and efficient shopping experience by processing your orders promptly and delivering them on time. We work with reliable shipping partners like FedEx, DHL, and UPS to guarantee dependable delivery. Below is a comprehensive overview of our shipping policies and procedures.
1. Order Processing Time
1.1 Definition of Processing Time
The processing time refers to the period between when you place an order and when it is handed over to the shipping provider. During this time, we complete all necessary steps to prepare your order for shipment.
1.2 Standard Processing Procedure
Most orders are shipped within 1-3 business days following payment confirmation.
Orders placed over the weekend may experience minor delays due to adjusted warehouse operations.
1.3 Operating Hours of Our Warehouse
Our warehouse operates Monday through Friday during regular business hours.
Public holidays may affect our operations, but we strive to minimize delays even during holiday seasons.
2. Delivery Times for the United States
Orders shipped within the United States typically arrive within 5-15 business days (UTC/GMT -8:00). This includes both processing and shipping time.
3. Shipping Costs
3.1 Free Shipping
We offer free shipping for orders over $29.
3.2 Shipping Fee
For orders under $29, a shipping fee of $3.99 will apply. This fee covers the necessary shipping costs.
4. Delivery Time Details
We aim to ship your orders as promptly as possible. Once your order has shipped, you will receive a confirmation email with tracking information.
5. Changing the Delivery Address
You can change the delivery address free of charge as long as your order has not yet been assigned a tracking number. Once the change is confirmed, we will ensure delivery to the updated address.
6. Order Tracking
6.1 For Registered Customers
Registered customers can track their orders, shipping status, and processing details directly in their personal account on imagankou.com. This ensures you stay informed about your order at all times.
6.2 For Non-Registered Customers
Non-registered customers can still track their orders by providing the order ID and email address.
7. Order Cancellation
7.1 Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us immediately.
There are no additional processing fees, and you will receive a full refund of the purchase price.
7.2 Cancellation After Shipment
Once an order has been shipped, the standard return policy applies to protect the interests of all parties.
8. Notes
8.1 Processing Days
Processing days refer to the time when your package leaves our warehouse. From that point onward, your package will begin its journey to you.
8.2 Transit Days
Transit days refer to the time the shipping provider needs to deliver your package.
Delivery times may vary due to factors such as shipping delays, weather conditions, or unforeseen circumstances.
Contact Us
If you have any questions regarding our shipping policy, please feel free to contact us:
📧 Email: imagankou@outlook.com